The hotel is situated in a quiet residential area of Shymkent. It offers an indoor pool, fitness center, sauna, Billiards and free Wi-Fi. The bright rooms are decorated in a modern style in warm colours and feature air conditioning, a flat-screen TV, a refrigerator and a private bathroom with a Hairdryer. The bistro serves Asian and European cuisine and the bar serves a variety of alcoholic and non-alcoholic drinks. A 5-minute walk from totem hotel is a bus stop, providing connections to all parts of the city. Central Shymkent train station is a 5-minute drive from the hotel.